After the copying is done, you can safely eject your phone. There is no easy way of transferring this data to a non-BlackBerry device, but you can use this in case you are switching to a new BlackBerry phone. Copy all folders and files you have stored on the device to your computer before wiping the phone. To go ahead with the wipe, you have to type in blackberry in the text box, and then tap Delete Data. If you have an or series device, click Next on the Handheld Storage Allocation screen. On the next page, enter your Gmail address and tap Next. First, fully erase the SD card as discussed above or take it out and keep it safely if you plan to use it in your new phone. You're given one last warning and have to tap OK again, and then the process may take a few minutes, depending upon the size of your card. Back to top Reinstalling Blackberry device software from an external source using Desktop Manager At times, you may need to go beyond just clearing all personal data. Now, you can erase your memory card. Once the software is running, all you need to do is sign in with your BlackBerry ID, and the first thing it does is make an automatic backup of all your data. All third-party applications and add-ons installed from BlackBerry App World are removed. According to BlackBerry, this permanently deletes all the contents of the card.
Select Settings, then Options, then Security Options. Back up the data on the BlackBerry smartphone before proceeding. Now, you can erase your memory card. The same steps should work for most Android phones too. Press the Menu key, and select the Wipe Handheld option. Check the boxes for the items you want to erase and restore. Scroll to the bottom and tap Erase SD card. Once the security wipe has been completed, email delivery will stop. The BlackBerry Internet Service account will need to be re-associated to the smartphone to continue receiving email to the device. Type blackberry in the Confirmation field, and then click Wipe. In case you are switching to an iOS device, you can still sync your Google account to transfer your contacts and calendar, while you can use iTunes to transfer the backed up media files. According to BlackBerry the Security Wipe is meant to permanently delete all data so it can't be recovered. If not, this is how you can enable it: You get one final warning, and you have to tap OK - and then the phone deletes everything. On the Handheld Data Preservation screen, select Erase all application data. We've already described the process in case you're moving on from an iPhone , Android , or Windows Phone. Delete everything Now that you've made a backup, you can safely delete everything on your phone. Custom themes are removed and the BlackBerry reverts to its stock wallpaper and theme. Next, you have to perform a Security Wipe, which removes all the data and accounts on your phone. You'll see a warning message telling you that you'll lose all the data on the card. Back to top BlackBerry Desktop Manager method for all software versions Before cradling your device, do the following to prevent it from synchronizing after you clear it, which would reload all your personal data: For BlackBerry Device Software 5. If you're moving to a new BlackBerry, then you should ideally have used the desktop software. When a device malfunctions after following the steps above, or when you simply want to upgrade to a newer version of the handheld operating system, you will need to wipe the handheld and restore it from an operating system installer downloaded from the cellular provider. Back to top Reinstalling Blackberry device software from an external source using Desktop Manager At times, you may need to go beyond just clearing all personal data. Any core applications that you have disabled will be re-enabled.
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